This training explores the reluctance of families to receive help. Due to the involuntary nature of most Child Protection cases, it is not unusual for families to resist offers of help. Resistance is a normal and predictable response when people feel forced to change. To deal with resistance effectively, caseworkers should first change their perspective of resistance and try to see the behavior as a potential strength. How the caseworker responds to the resistance is crucial in avoiding continued abuse or escalation of inappropriate behavior. In this training you will learn to engage clients.
When you complete this training you will be able to:
- Define engagement & resistance
- Describe the process of identifying strengths
- Identify the four types of resistance
- Demonstrate how to engage with clients respectfully, while holding the client accountable for the safety of their child/children
- Create detailed, concrete, measurable plans that are generated by the client that can help to guarantee lasting solutions
